National Alliance for Mental Illness (NAMI) Chicago
The CCTS Community Engagement and Collaboration Core (CEC) has partnered with the National Alliance of Mental Illness in response to mental health ramifications of COVID-19.
The first step in the collaboration was to help analyze data trends from NAMI-Chicago’s helpline between November 1, 2018 to April 30, 2020. CEC research specialists help determine the number of unique callers, call types, and rates of calls. They also examined how the COVID-19 pandemic and social issues, like the killing of George Floyd, impacted call volumes and types.
The CEC continues to identify these and other metrics for NAMI’s weekly and monthly call data dashboards. They have also assisted in producing a quarterly report on the NAMI Chicago website.
More recently, CEC is collaborating with NAMI and the Chicago Police Department on the implementation and evaluation of diversion work, specifically in regard to the reallocation of resources from police departments to mental health services.