Analyzing helpline data to improve community and staff mental health
Collaborative Endeavors Podcast, Season 2, Episode 8
Episode Summary Heading link
In this episode, we look at how a simple request for UIC’s Center for Clinical and Translational Science to help NAMI Chicago analyze its call center data led to a change in internal processes that ultimately enabled the nonprofit’s helpline staff to better support the mental health needs of the Chicago community.
Featured Researchers
Marc Atkins, PhD
Professor of Psychiatry and Psychology
Director, CCTS Community Engagement and Collaboration Core
Grace Cua
Senior Research Specialist, CCTS Community Engaged Collaboration Core
Graduate Student, Educational psychology, UIC
Featured Partner
Jim Poole
Chief integration Officer
NAMI Chicago
Learn More
To learn more about burnout, read this 2016 article from World Psychiatry.
Partner with Us
If you are interested in identifying or expanding your academic-community partnership or becoming a more adept community-engaged researcher, contact our Community Engagement and Collaboration Core for a consultation.